Payments may be mailed, charged by phone, paid in person or deposited in the night slot located at the front entrance of the District Office at 1097 Lohmans Crossing.
Acceptable forms of payment include cash, check, MasterCard, Visa, Discover and American Express. The District also offers automatic credit card drafting or automatic bank drafting, for convenience of payments.
The District uses a two-month billing period. Bills are mailed on or around the first of February, April, June, August, October and December. A 10 percent penalty is added if payment is not received in the District Office before the 20th of the billing month. If payment is not received by the 25th day of that month, the District will mail a notice of intent to terminate service. Service will be terminated on the 10th day of the following month if full payment is not received. A reconnection fee of $50.00 applies whether or not the service is physically cut off. A Customer’s obligation to make timely payments for service is not released or diminished because a bill was not received. Returned checks will not be re-deposited, a $25.00 charge is added and the service is subject to termination.
The District has adopted the following procedures and imposes the following charges when water and/or wastewater service(s) are terminated.
Service may be terminated at one location and any balance, if applicable, may be transferred to the new location, provided both locations are within the service area of this District. For non-payment of account, a reconnection fee of $50.00 shall be paid as a part of the total amount due before the service is restored. If District personnel restore service after normal duty hours, an additional after-hours turn-on fee of $50.00 shall be paid. If service is restored by anyone other than the District, prior to payment in full of the amount due, the meter shall be removed and a meter reset fee of $100.00 shall be charged. Service may be temporarily discontinued upon request in order to make repairs, replacements or similar circumstances. In this instance, a reconnection fee will not be charged.
Except as provided above, a utility may not alter, refuse, or discontinue service to, or discriminate against, the trustee or the debtor solely on the basis that a debt owed by the debtor to such utility for service rendered before the order for relief was not paid when due. Such utility may alter, refuse, or discontinue service if neither the trustee nor the debtor, within 20 days after the date of the order for relief, furnishes adequate assurance of payment, in the form of a deposit or other security, for service after such date. On request of a party in interest and after notice and a hearing, the court may order reasonable modification of the amount of the deposit or other security necessary to provide adequate assurance of payment.
A reconnection fee of $50.00 is required with all other amounts due before the service is restored. Payments must be received during normal business hours for service to be restored the same day.