Winter Storm Updates →
Section 182.052 of the Texas Utilities Code requires government-operated utilities to notify customers of their right to confidentiality. You are hereby informed that you have the right to request confidentiality of your address, telephone number, social security number and any information relating to the volume or units of utility usage and the amounts billed to or collected from you for utility usage, as contained in our records.
Please be aware that if you requested confidentiality in the past, you also have the right to cancel that request for confidentiality.
To exercise your rights, please complete the information requested on this form and return it to the address below. If you have requested confidentiality of your account information in the past, you do not need to resend.
1097 Lohmans Crossing
Lakeway, TX 78734-4459
Monday thru Friday
8:00 am- noon and 1:00 pm - 5:00 pm
Closed Holidays (see complete list)
(512) 261-6222 x110
(512) 261-2800 (after hours emergency)
You are now being redirected to our payment portal where your information remains private and secure.