Board of Directors: March 13, 2019 →
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Your email address and phone number may be used by the District at our discretion. Your information will not be shared with anyone else.
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The District uses a two-month billing period. Bills are mailed out on or around the first of February, April, June, August, October and December. A 10% penalty is added if payment is not received in the District Office on or before the 20th of the billing month. If payment is not received by the 20th day of that month, the District will mail a notice of intent to terminate service. In accordance with the District's Rate Order, service will be terminated on the 10th day of the following month if full payment is not received. A Customer's obligation to make timely payments for service is not released or diminished because a bill was not received. Returned checks will not be re-deposited, a $25.00 charge is added and the service is subject to termination.
A non-interest bearing Security Deposit and a $50.00 service fee is required for each new service account. The District reserves the right to increase the amount of the deposit for any existing account. The deposit will be based on current deposit requirements or the highest billing for the previous six (6) billings, whichever is larger. If service is terminated for non-payment, where previously a Security Deposit was not required, a Security Deposit and payment of all other applicable fees will be required prior to the restoration of service. After one year of timely payments, the deposit may be applied to your account. If the account is finaled, the deposit, if any, will be applied upon termination of the account to the final bill and any remaining amount refunded.
The District offers bank/credit card drafting to customers for convenience of payments. On a second occurrence of a bad "draft", a full deposit will be required to continue service. A deposit will not be required if a new customer presents a letter from another utility company on its letterhead stating satisfactory credit history for one year.
A reconnection fee of $50.00 is required with all other amounts due before the service is restored. Payments must be received during normal business hours for service to be restored the same day. If service is restored by anyone other than the District, the meter will be locked or removed and an illegal usage fee will be charged.
All payments must be made at the District Office, via US mail, via our website or via automatic bank or credit card draft.
You are able to have your water bill paid automatically by a debit to your checking account with no fees involved. Before we can do this, we need your written authorization and a copy of a voided check from your ban k account. Please fill out the information below , sign and date, and return with a voided check to the Distr ict Office. Your bank account will be charged up to two business days before or after the penalty date . Participation in this program will automatically assure timely payment to avoid penalties. We will still send you a bill so you will know the amount of the draft. On a second occurrence of a bad "draft", a full deposit will be required and drafting will be removed from your account for one year and your account will be on a "Cash Only Basis" for one year. DO NOT EMAIL BANK ACCOUNT INFORMATION.
You are able to have your water bill paid automatically by charging your credit card with no - fees involved. Before we can do this, we need your written authorization . Please fill out the following information, sign and - date, and return to the District Office. Your credit card will be drafted up to two business days before or after the penalty date. Participation in t his program will automatically assure timely payment to avoid penalties. We will still send you a bill so you will know the amount of the charge. It is the responsibility of the customer to notify the District Office of any changes of billing address, expiration date, or type of credit card to be charged. On a second occurrence of a bad "draft", a full deposit will be required and drafting will be removed from your account for one year.
If you prefer, you may instead print and mail or deliver this form. [ Printable Version [icon name="file-pdf-o" class="1x" unprefixed_class="red"] ]
The Customer agrees to pay all established rates, charges and fees, and to comply with all rules and regulations of the District now existing or revised. The District will maintain a copy of this contract as long as the Customer and/or the premise is connected to the Water and/or Wastewater System.
The Customer grants to the District, any easements or rights-of-way for the purpose of installing, inspecting, maintaining, and operating pipelines, meters, valves and any other equipment that may be required to extend or improve service for existing or future Customers. The Customer agrees to waive, release, and hold the District harmless from any claims and damages resulting from malfunction, failure, or absence of check valves, backflow prevention devices, and pressure relief valves, including without limitation, damages to persons or property, direct damages, special damages, incidental damages, consequential damages, or loss of profit or revenue. Tampering (turning on/off service) with the District's meter and/or appurtenances will result in an illegal usage fee.
The District has adopted the 2006 Edition of the Uniform Plumbing Code (Code) with Local Amendments. All plumbing work done in the District must meet the requirements set forth in the Code.
The 1993 Texas Legislature provided for any customer who wishes to exercise the privilege of keeping confidential their address, telephone number, or social security number or any information relating to the volume or units of utility usage or the amounts bi1led to or collected from the customer for utility usage may do so by filing a request with the utility. If you want to keep your information confidential, please check the box below.
1097 Lohmans Crossing Lakeway, TX 78734-4459
Monday thru Friday 8:00 am- noon and 1:00 pm - 5:00 pm Closed Holidays (see complete list)
(512) 261-6222 x110 (512) 314-7590 (after hours emergency) (512) 261-6681
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