UPDATED: 3/23/2020, 3/26/2020, 4/28/2020
LMUD Office Temporarily Closed to Visitors
Know that we are still here, working hard for you to provide the quality water and wastewater services you rely on, but we have temporarily closed our office to visitors until further notice in an effort to protect you and our staff. We hope to reopen as usual on June 1 or as soon as it is safe and practicable.
Communication and bill payments can still be completed in the following ways:
- Drive Up Drop off Box: for bill payments or written correspondence during normal or after business hours, located at our main office (1097 Lohmans Crossing). Red Box by curb or walk up drop off by front door.
- By phone: Call us at 512-261-6222 to pay by credit card or bank draft or if you have a question about your water services. Emergency after hours calls are directed to our operators on call.
- By Email: For questions or comments that don’t need immediate attention, e-mail us at email@example.com .
- Online: Visit our website to read our updates, fill out forms, or log on to your account to make payments.
LMUD Puts Safety Measures in Place to Ensure Continued Quality Service
As a water provider for our community, Lakeway Municipal Utility District (LMUD) always makes our top priority the health and safety of our team members, customers, vendors as well as our broader community. The responsibility of providing clean, reliable drinking water and sanitary wastewater treatment is a job we do not take lightly. Like other service providers, we’re carefully following all appropriate safety policies and procedures outlined for business operations by the Centers for Disease Control and Prevention (CDC) to help prevent the spread of Coronavirus Disease 2019 (COVID-19). Per the City’s ‘Declaration of Disaster’ for Lakeway and in compliance with Governor Abbott’s orders and the CDC’s recommendations, we have issued the following measures:
- Social Distancing: In an effort to keep six feet of separation, we ask that all of our customers handle their transactions over the phone and/or online whenever possible. A drive-up drop off box is also available for bill payments or written correspondence at our main office (1097 Lohmans Crossing). Should you have something that requires a personal visit, we ask that customers respect this separation when working with our staff. Service calls that require personal interaction will be initiated with a phone call or knock at the door, followed by our team member taking a few steps backward to maintain the recommended separation distance.
- Hygiene Awareness: Our employees are following strict hygiene practices of frequent hand washing and the recommended coughing and sneezing etiquette. They are asked to stay home if they or any family members have a fever or any sign of respiratory illness. Reminder posters from the CDC are posted at each of our facilities as well as hand sanitizer at each counter. The recommended disinfectants are being used by our custodial staff to clean office locations.
- Limit Travel & Social Gatherings: We have postponed all training and business until further notice. We have encouraged our staff to follow these guidelines outside of work as well.
Our management team is continuing to monitor updates on the pandemic from local, state, and national authorities to ensure we are in compliance with the latest recommendations. We will continue to post our updates on our website; if deemed necessary, we will communicate with each customer account via the phone number or e-mail on file. Regular office hours remain in effect.
“These are unprecedented times we’re living in. Especially in the face of such uncertainty, we need to trust the authorities and comply,” said Earl Foster, General Manager of LMUD. “It will take each of us foregoing convenience for a while to prevent the spread of this virus, but we will get through this together. Our heartfelt thoughts and prayers go out to all those who are impacted.”
Your Tap Water Continues to be Safe and Reliable
Please rest assured that the water provided to you by LMUD continues to be safe and reliable for use in your normal everyday activities, including for drinking. Public water systems, such as LMUD, meet stringent state and federal standards set forth by the Environmental Protection Agency (EPA) and the Texas Commission on Environmental Quality (TCEQ), unlike bottled water companies. “EPA has established regulations with treatment requirements for public water systems that prevent waterborne pathogens such as viruses [including COVID-19] from contaminating drinking water and wastewater.” Our regular operations, including continual monitoring and testing of your water supply, plus additional safety measures are in place to ensure your supply of water continues to be safe and uninterrupted.
Flush Toilet Paper Only
Just as important as the quality of our potable (drinking) water supply is the ability of our wastewater system to effectively manage our community’s sewage. We implore you, for the health of your home’s plumbing system as well as our public sewer system, continue to only flush the 3 P’s (pee, poop, and toilet paper). Anything else, including what may be labeled as “flushable” wipes, should be thrown in your trash can. F.O.G. (fat, oil, and grease) is also known to cause plumbing problems so please keep them out of your drains as well. Cooking pans should be wiped with a paper towel or drained into an aluminum can and cooled to dispose of any greasy residue prior to washing. For more information, read our recent PSA here.
Water Recognized as Critical Infrastructure
Our team is continuing to work for you to reliably provide the critical water and wastewater services you rely on in your day to day life. The U.S. Department of Homeland Security recognizes “16 critical infrastructure sectors” which includes Healthcare, Energy, Communication, and Water, among others. These industries are essential to the way we live and are critically important in emergencies with special responsibility in these times to continue operations. The Department states, “Promoting the ability of such workers to continue to work during periods of community restriction, access management, social distancing, or closure orders/directives is crucial to community resilience and continuity of essential functions….Safe drinking water is a prerequisite for protecting public health and all human activity. Properly treated wastewater is vital for preventing disease and protecting the environment. Thus, ensuring the supply of drinking water and wastewater treatment and service is essential to modern life and the Nation’s economy.” We are prepared and taking the proper precautions to continue our regular operations that provide water and wastewater services to the community of Lakeway. For more information, read our Water Wise column in the April 16, 2020 edition of Lake Travis View.
CDC Fact Sheets