Lakeway Municipal Utility District (LMUD) is moving towards the launch of a new platform that will allow customers access to detailed information about their household water use. Customers will be able to track their hourly and daily water usage, self-identify and resolve leaks, understand where their water is being used, compare their water use to similar households, and set water use alerts.
This access and availability of information was made possible after the installation of Advanced Metering Infrastructure (AMI) water meters across our service area last winter. These “smart” meters represent the latest proven technology in water metering, allowing for near real-time water usage data. LMUD’s previous meters provided data only during readings which took place upon customer request or during billing cycles (every two months).
Upon recommendation by our water meter supplier, Master Meter, and after careful vetting by our management team, we have contracted with the WaterSmart platform.
A press release announcing the collaboration between Master Meter and WaterSmart states, “The collaboration between Master Meter and WaterSmart will help deliver actionable data insights to utility staff aimed at reducing real costs related to serving customers while at the same time improving the experience and satisfaction of their customers.” In the same release, Erik Andersen, WaterSmart Software SVP of Sales, said “Using our advanced technology solutions, water utilities are able to better educate their customers about how much water their household is using and send automated alerts to customers to help them save water and money.”
Registration and access to the secure online customer portal will be available from any device (desktop computers, laptops, tablets, or smart phones). We currently expect the launch to take place summer 2022. Updates will be posted on our website and the launch date will be announced to all active customers by email.