Effective Monday, February 27, 2017 Lakeway MUD transitioned to a new billing system that offers more information to our customers while reducing the paper we use each billing cycle.
Our customers will need to register on the new system to access their accounts. To register, click on ‘My Account’ in the upper right hand corner of this page and follow the easy instructions to gain access to your account
If you have not been using Auto Pay, our automatic system of charging your Credit Card or Bank Account for your Bi-Monthly bill, this is an excellent opportunity to begin. This system saves a tremendous amount of paper, provides peace of mind knowing your payments will be on time with no late fees, and provides electronic (email) communications to you before your bill is charged to your account.
If you prefer to pay each time, there is a new feature that allows you to make one time payments by Credit Card or Check without even having to log into your account. Simply go to our website, www.LakewayMUD.org, click on “My Account” in the upper right hand corner, then click on “Quick Pay” on the right hand side of the screen. It is fast, easy, and saves paper and postage!
Electronic Statements and Notifications (Paperless)
Whether you are on Auto Pay, or prefer to write a check, or enter your payment on the portal each billing cycle, all options are available for Paperless options. We waste a tremendous amount of paper every billing cycle. In the past, we had to send a return payment envelope with every mailed statement even though the payments were electronic due to the limitations of the old system.
Now, we can eliminate these wasted envelopes, but more importantly we can eliminate the cost of printing statements and mailing them-a big cost savings to our customers and tax payers. Simply sign up for electronic statements, and we will send you an email with your billing statement attached in PDF form. All you have to do is click on the attachment to view your statement; you don’t even have to sign in to your account! Remember, if you are on electronic statements, you can print your statement at home if you need to, or we will be glad to print one for you upon request.
Just go to your account, look for ‘Bill Preference’ in the lower left hand corner, click on ‘Edit’ and choose ‘Electronic Billing’. Or, if you prefer, just call us or email us at CustomerService@LakewayMUD.org and request Paperless Billing. We will be glad to make the change for you.
New Billing Statements and Added Information
We know you will be pleased with the easy to read format and additional information provided on your new billing statement. There is a graph that show each month’s usage for the past two years so you get a clear visual snapshot of your usage trends. If you suspect you may have an issue, you can request that we run a profile showing your usage by hour by day for the past 30, 60, 90, or 120 days at no charge to you. We can usually have these profiles to you within a few days of your request.
Register Now and See Your New Account Format
We encourage everyone to register now on the new website and become familiar with the new format. Remember, sign up now for Auto Pay and/or Electronic Billing. Save money, time, and worry about timely payments.
We are excited about our new system, and we trust you will pleased as well. Please call us at 512/261-6222 Ext 110, or email us at CustomerService@LakewayMUD.org should you have any questions or need any help.